Troubleshooting

Can't download? Something not loading? Fix common issues here.

My download isn't starting

If a clip is not downloading when you click the download button, there are a few things to check before reaching out to support. Check your browser settings

I can't log in

If you are having trouble logging in to your Drayvyn account, work through the steps below before contacting support. Check your credentials

My payment didn't go through

If your payment failed during signup or renewal, here are the most common causes and how to resolve them. Card payments