Privacy Policy

Introduction

Drayvyn is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services. If you disagree with its terms, please discontinue use of the platform.

Information We Collect

Account Data

When you register for an account or subscribe to a plan, we collect personally identifiable information such as your name, email address, and billing information. This information is necessary to provide our services and process payments.

Usage Data

We automatically collect certain information when you visit our platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand how our platform is used and improve the experience.

Download History

We record which clips you download in order to enforce plan limits, provide your download history, and improve our content recommendations.

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process payments and manage your subscription
• Provide access to the Vault and enforce plan limits
• Send transactional emails such as receipts and subscription confirmations
• Send platform updates and new content announcements, which you may opt out of at any time
• Respond to support requests
• Monitor and analyze usage to improve our platform
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your information only with the third party service providers necessary to operate the platform, including our payment processors, authentication provider, email communications provider, and video delivery provider. These providers are listed in general terms in our Data Processing Agreement, available at library.drayvyn.com.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you cancel your subscription, we will retain your data for a reasonable period to comply with legal obligations and resolve disputes. You may request deletion of your account and associated data at any time by contacting us at support@drayvyn.com.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request that we correct inaccurate or incomplete data
• Deletion: request that we delete your personal data
• Portability: request your data in a structured, machine-readable format
• Objection: object to certain types of processing, including marketing
• Withdrawal of consent: withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@drayvyn.com.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Contact

If you have questions or concerns about this Privacy Policy, contact us at support@drayvyn.com or visit help.drayvyn.com.